What is ManageEngine ServiceDesk Pro?
ManageEngine ServiceDesk Plus is a robust IT service management (ITSM) software designed to streamline and enhance IT service delivery for organizations of all sizes. It combines help desk functionality with a range of IT service management capabilities, aligning with ITIL (Information Technology Infrastructure Library) best practices.
What ManageEngine ServiceDesk Pro Does
ManageEngine ServiceDesk Plus is a robust IT service management (ITSM) software designed to streamline and enhance IT service delivery for organizations of all sizes. It combines help desk functionality with a range of IT service management capabilities, aligning with ITIL (Information Technology Infrastructure Library) best practices.
Key Features
Access Control
Manage access permissions for residents, visitors, and staff, including secured QR code authentication
Visitor Management
Pre-register visitors, track visit history, and send automated notifications to residents and staff
Incident Reporting
Log and track incidents, including accidents, security breaches, and maintenance issues.
Reporting and Analytics
Generate custom reports and analytics on access activity, incidents, and visitor traffic.
Mobile App
Access Gatehouse on-the-go with our mobile app for iOS and Android devices
Key Benefits
Improved security
Enhanced access control and surveillance capabilities
Increased efficiency
Automated processes and streamlined operations.
Better communication
Real-time notifications and alerts for residents, staff, and security personnel.
Scalability
Flexible and adaptable solution for growing estates.
Cost savings
Reduced administrative burdens and improved resource allocation.
Who is it for and why?
Gatehouse Access Management Control is designed for
Residential Estates
• Gated communities: Secure and manage access to private neighbourhoods.
• Apartments and condominiums: Streamline access control and visitor management for residents and staff.
Commercial Estates
• Office parks: Enhance security and access control for tenants, employees, and visitors.
• Industrial parks: Manage access to sensitive areas, track visitor activity, and improve security.
• Retail centers: Control access to restricted areas, manage visitor traffic, and improve customer experience.
Estate Managers and Security Personnel/Companies
• Property managers: Simplify access control, visitor management, and incident reporting.
• Facility managers: Streamline operations, improve security, and enhance communication with residents and staff.
• Security personnel: Enhance security measures, track incidents, and respond to emergencies.
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